Shipping + Returns 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error 

• Any item that is returned more than 30 days after delivery 

To return your product, you should mail your product to: 6230 Ginger Hill Road, Utica, OH 43080, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at abby@thegingerhillfarmer.com.

Sale items (if applicable) 
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: abby@thegingerhillfarmer.com and send your item to: 6230 Ginger Hill Road, Utica, OH 43080, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping
We strive to ship all orders within 5-7 business days. We currently ship to addresses in the United States. If you have issues with your order, please email us at abby@thegingerhillfarmer.com for assistance. Shipping to Hawaii and Alaska may incur a slightly higher shipping charge, which will be noted when you enter your shipping address during checkout.